FREE STANDARD UK DELIVERY | ORDERS OVER £10 | USE FREEUKSHIPPING CODE
FREE STANDARD UK DELIVERY | ORDERS OVER £10 | USE FREEUKSHIPPING CODE
Cart 0

Shop Policies

Delivery

Processing time

The time I need to prepare an order for dispatch varies, usually 1 to 5 working days. For details, see individual items.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Delayed or lost items
If your items haven't arrived by the 14th working day after being shipped, please do get in touch. 
You have 80 days to let me know your item hasn't arrived, after that time I'm afraid I won't be able to help you. Do let me know as soon as your items are delayed.

Returns & exchanges

I gladly accept returns of not personalised items
Contact me within: 5 days of delivery
Dispatch items back within: 14 days of delivery, buyer is responsible for he return shipping cost.

I gladly accept cancellations of not personalised items. Please contact me within 1 hour to cancel. Otherwise you might receive the item and you'll be responsible for the return shipping cost.

For personalised items, I need a request cancellation 15 minutes after the order has been placed, as sometimes I start working on them straight away. If your order has already been started, you might not receive a full refund.

Please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

As needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Postal or shipping courier company
I share information with postal or courier companies as necessary to provide you my services and fulfil your order.

Compliance with laws.
I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access.
You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the Message Seller option.
Change, restrict, delete.
You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Complain.
If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.